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2.3 Based on 19 reviews
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  • Customers like
    • Ability to stay in touch with incarerated family members 1
    • Nothing about them 1
    • Service 1
  • Customers don't like
    • Not refunding all my money 4
    • Not refunding me my money 3
    • Take your money 3

This company pretty much has you over a barrel. My initial impression was that they were there to help you stay in touch with incarcerated loved ones. In fact they do this very well. However when my son was moved to a facility that did not require me to use Cons Call Home services I requested a refund. This happened in September of 2015. I am still waiting for my $$$$. I have made several requests for a refund and still have not received... Read more

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The representative was being very nasty because I told him every time I call I am told my refund is being processed first it was seven weeks now John is telling me it will take longer. They take your money and when you don't want the service they want give you, your money back I don't like the service and I wouldn't recommend it to no one there's no managers no corporate office that says a lot I told John I shouldn't have to keep calling for my... Read more

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Still waiting for my refund its been 4 weeks. .thank god my baby wikl home in 30 days. . Add comment

Do not waste your time or money using "Cons call home"! They gave me a number that won't attach to the facility they claim they cover. After 3 days of not being able to utilize the number & cancelling the service, they charged me $4.95 to cancel, plus a fee of $1.99 out of the $30.49 they initially charged me(keep in mind, I never used the service because it wasn't available to the facility) so they just took my money & now I can't get a refund... Read more

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When I started their service they did not tell me you needed to pay a second company to use their lines for this service. When I call and told them this is not a bargain and I wanted a refund. They told me 7-10 weeks to get it. It has been 11 weeks and they say the supervisor will not talk calls and neither does the billing department. Do not use this company! This is a rip off and should be charged with theft when they take your money... Read more

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ConsCallHome took my money without my consent. I'm pursuing any and all actions available Add comment

They kept taking money out of my account without authorization and seems like they gaveme a fake fax number to try and prove that they did it to get my refund Add comment

This company is completely fraudulent and will do nothing but take your money and offer you no services. They offer cheap calls to inmates and they are completely fraudulent. This is nothing but a scam on consumers. They will refund your money if you complain, but not all of it. They are providing me nothing and bleeding my account dry. If they persist in this fraudulent scam they will be, the cons calling home. As it stands I am going to... Read more

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I love this service! If you have been paying $6 or more on phone calls this service is worth getting. I now pay only $2 a phone call with the unlimited plan, and if you don't understand how these phone systems work then I can understand why you may of had a bad experience. But I paid for the unlimited calls knowing that its the "number" that is unlimited, not the phone calls; you still have to pay for the phone calls. My husband and I get to... Read more

Was this review helpful? 1 1

Stay away from this group. I enrolled in September and the very next day realized that their service would be of no benefit since my family member was in a county jail. I was told to wait 5-7 weeks. I call back in November and was told that the account was being reviewed. Called again in January and said the same thing but to call back in 3 weeks. Called 2-4-16 and the lady told me an official request had not been submitted and now I have to... Read more

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