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  • Customers like
    • Service1
  • Customers don't like
    • Terrible customer service2
    • Being double charged1
    • Being double charged for minutes1

  • Jun 27
  • Home Phone
  • Florida, United States
  • Positive Experience
  • 13
  • REVIEW RATING 4/5

Cons call home is a very bright spot in an otherwise horrible situation for us. They have done everything they have said they would and more. Their rates are really great and help us ease the burden of very high facility rates. They back us up when we need help. What's even better is that we are NEVER on HOLD or IGNORE for really long periods of time like with other companies. Every time I call... Read more

Was this review helpful? 0 0

Rude rude rude !!! I calles to cancel my plan always had the machine system say they were currently close gave me business hours . They kept chrging me till my card got declined, i told them i been wanting to cancel my plan and they said have a nice day and hung up !! Add comment

  • May 22
  • VOIP
  • Tifton, Georgia
  • Inmate Calls
  • 1
  • 1
  • 64
  • REVIEW RATING 4/5

they tell you a diffent story that the service they give plus they charge every month like a contract i stop using my service and i didnt see they still charging me for a service i dont used anymore cause they call to tell me i finish my minutes to see if i want more but they dont call me to ask me why am not using the service no more and what they do is making money from us the people who have... Read more

Was this review helpful? 1 0

Total Rip Off!!! Cons call home EXPLAINED a TOTALLY DIFFERENT SCENERIO than what ACTUALLYPROVIDED! AND CONTACTED ME TO PURCHASE MORE MINUTES JUST BEFORE THE RATES of calls from the prisons WENT DOWN PA ... Calls are NOW LESS THAN THE COST OF cons call home!!! TRICKY SALES PEOPLE!!! BE WARNED!!! Add comment

  • May 03
  • VOIP
  • Inmate Phone Service
  • 83
  • REVIEW RATING 4/5

They tell you u can pay monthly,but prefer every six mos or year they don't tell u anything about a contract but if u skip a month they report u to credit beauroe ! They need to be reported! They also don't tell u that its 60.00 for a number they call u on and then at least 35.00 per month no roll over but u still have a 7.00 charge for using them each time u add money. If u pay 53.00per mo. +... Read more

Was this review helpful? 2 0

  • Feb 16
  • Home Phone
  • Fort Myers, Florida
  • Long Distance Calling Service
  • 4
  • 4
  • 245
  • REVIEW RATING 4/5

Their business is to save money on calls from prison, that is the valur proposition they collect money for. In many cases, however, they save the customer nothing, sometimes even costing the customer more in total than they would pay just using the prison phone provider. Criminal fraud that should be prosecuted. How this company stays in business is by taking advantage of families when they are... Read more

Was this review helpful? 0 1

  • Feb 09
  • Home Phone
  • Hollywood, Florida
  • Inmate Calling
  • 1
  • 1
  • 92
  • REVIEW RATING 4/5

I paid for full year 250$ and I cancel after the first month because the inmate can't not recive call they say they give me my money back is 2 year and nothing happen. Read more

Was this review helpful? 0 0

This is a horrible company I cancel and never receive my money back. The customer service is terrible. Bad experience. Add comment

Horrible customer service. They will tell you there is no supervisor or manager to talk to. "We are all on supervisor level". They are not there to help the customers. All about how many people are sign up or getting a service Add comment

Please please DO NOT use this company. They will continue to "bill" you after you have canceled a service. Totally unexceptable when there is no contract Add comment

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