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2.1 Based on 23 reviews
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  • Customers like
    • Ability to stay in touch with incarerated family members 1
    • Service 1
  • Customers don't like
    • Not refunding all my money 4
    • Not refunding me my money 3
    • Take your money 3
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Horrible customer service. When i cancelled i was told 5 to 7 weeks for a refund and its been longer and they still refuse to send it. They always say they are back logged and my ticket is awaiting a answer. Never use this service!

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I tried to set up an account and selected the least expensive plan. Before completing the process I lost service. Once I was able to reconnect, I had to start over, not surprisingly, but upon completion, after checking my bank account was charged for the most expensive plan, TWICE!! I was called two day later by a rep and after explaining the situation he checked to see, and said that they do not service the facility I needed. I was told a... Read more

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Pissed isnt even the word. I cancelled 3 months ago and that's they are still taking money out of my account. Contacting a lawyer

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This company is bogus!! I signed up for the service in February 2016 I was told I couldn't get the service, I asked for a refund was told up to 7 weeks. It's June 23 2016 and I'm still calling and getting the same response every time "I'll resubmit the ticket with priority." All I want is my money back! I wouldn't advise ANYONE to use these conartist not even my WORST enemy!!

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This company is bogus! I've been calling for 4 months about a refund and it's always the samething "I'll submit another ticket it should take up to 7 week." I wouldn't refer my worst enemy to them!

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I am pissed, in fact pissed is a understatement. I canceled this service a month and a half ago after the inmate was released. I put money in my bank account to pay a bill and next thing i know my card was declined because conscallhome took money off my card AFTER the services were already terminated. Now no one has any proof that i canceled the service. Now my bill is unpaid and there's "No one" i can speak to outside of the person who set up... Read more

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Oh my god this Company is a joke!!!!! Stay away.....they take your money in a flash but then when the services don't work and u call and cancel within their time frame you have to wait I have been waiting since March it's now June 9th every time I call they say the same thing it's being reviewed ( by who) I can't talk to a supervisor or the accounting dept said per person and he hung up on me 2xs and said I clicked over ***!!!!!! I will get my... Read more

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I first set up an acct in december 2015 within 12 hrs they told me they couldnt benefit me any and are submitting for refund. The refund went through March 1, 2016. Its Now June 7, 2016 and i still havent recieved my money back.

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This company pretty much has you over a barrel. My initial impression was that they were there to help you stay in touch with incarcerated loved ones. In fact they do this very well. However when my son was moved to a facility that did not require me to use Cons Call Home services I requested a refund. This happened in September of 2015. I am still waiting for my $$$$. I have made several requests for a refund and still have not received... Read more

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The representative was being very nasty because I told him every time I call I am told my refund is being processed first it was seven weeks now John is telling me it will take longer. They take your money and when you don't want the service they want give you, your money back I don't like the service and I wouldn't recommend it to no one there's no managers no corporate office that says a lot I told John I shouldn't have to keep calling for my... Read more

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