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I was told about this program from a loved one that is incarcerated so I looked it up online. I was contacted by a representive from Cons Call Home who got me all set up for $52.00 (this includes the "service fee").

When I found out that I still had to spend money with Global Tel Link I wanted to cancel Cons Call Home. The lady I spoke with was rude and screamed at me. She said that my refund would take 6-8 weeks to be put back into my account although they automatically took it out right then. When I asked her why I didn't get all of my money back since I clearly DID NOT use their service, she said "well its on the homepage maybe you should have read it first".

3 months later my money was still not in my bank account so I called back and got the same nasty attitude lady. This time she tried to back track and say that it takes a minimum of 8 weeks to be put back in your account. It has been 5 months now (yes, 5 months) and I still don't have my money. When I call now, I get hung up on and the person I speak with is really rude.

I don't understand why I only get $28.00 back from the $52.00 they took out of my account. This whole thing is just a huge scam.

I feel they are taking advantage of people that are already having a hard enough time with their loved ones. They should be ashamed of themselves!

Reason of review: Poor customer service.

Monetary Loss: $52.

ConsCallHome Cons: Rude customer service, Take your money, Not refunding all my money.

Location: Washington, North Carolina

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Guest

Hello everyone who is reading this review. Here it is September 2016 and I still have not gotten my money back from this company, 14 MONTHS later!

This has gotten out of control! Does anyone know what I can do to get my money back from this company? I have called numerous times and nobody seems to want to help me. They keep saying "Well it has to go through our billing department.

I'm not trying to blow you off ma'am". Well then why do I keep getting the run around?? Any suggestions would be greatly appreciated.

Thanks in advance, T. Dixon

Guest

Just from reading your post I am not going to even set up a account Ty for taking ur time to write this it was very helpful sincerly angel

Guest
reply icon Replying to comment of Guest-1072826

You are very welcome. Try to set up a phone number through Google Voice that is local to your loved ones area.

This will cut down on the cost of your calls. Good luck

Guest
reply icon Replying to comment of Guest-1072826

Don't do it! They will rip you off!

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