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2.1 Based on 25 reviews
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  • Customers like
    • Ability to stay in touch with incarerated family members 1
    • Service 1
  • Customers don't like
    • Not refunding all my money 4
    • Not refunding me my money 3
    • Take your money 3
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Misrepresentation of so-called phone service. I used it one month, saw it was a prepaid discount scam with inflated usage values. They also said i have a contract and haven't paid last 2 payments so i can not terminate my contract. It is bad enough that families are hurting without scammers adding to their pain.

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I had the worst experience with this company very unprofessional absolutely will not resolve any mistakes made on their part the absolute worst worst way to go find another way all they care about is taking your money and has no regard for compromise crappiest customer service I've ever experienced in my whole life

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When you have a spouse who is in prison for years life becomes very hard and you have to re-think everything. Money is a big deal and phone calls cost a lot of money. So what do you do with your kids who want to talk with their dad but your not sure if you can afford to let them talk to their dad cause you don't have the money. Not being able to afford the calls breaks your heart. That's what ConsCallHome did for me, it let me take calls... Read more

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Horrible customer service. When i cancelled i was told 5 to 7 weeks for a refund and its been longer and they still refuse to send it. They always say they are back logged and my ticket is awaiting a answer. Never use this service! Read more

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I tried to set up an account and selected the least expensive plan. Before completing the process I lost service. Once I was able to reconnect, I had to start over, not surprisingly, but upon completion, after checking my bank account was charged for the most expensive plan, TWICE!! I was called two day later by a rep and after explaining the situation he checked to see, and said that they do not service the facility I needed. I was told a... Read more

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Pissed isnt even the word. I cancelled 3 months ago and that's they are still taking money out of my account. Contacting a lawyer

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This company is bogus!! I signed up for the service in February 2016 I was told I couldn't get the service, I asked for a refund was told up to 7 weeks. It's June 23 2016 and I'm still calling and getting the same response every time "I'll resubmit the ticket with priority." All I want is my money back! I wouldn't advise ANYONE to use these conartist not even my WORST enemy!!

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This company is bogus! I've been calling for 4 months about a refund and it's always the samething "I'll submit another ticket it should take up to 7 week." I wouldn't refer my worst enemy to them!

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I am pissed, in fact pissed is a understatement. I canceled this service a month and a half ago after the inmate was released. I put money in my bank account to pay a bill and next thing i know my card was declined because conscallhome took money off my card AFTER the services were already terminated. Now no one has any proof that i canceled the service. Now my bill is unpaid and there's "No one" i can speak to outside of the person who set up... Read more

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Oh my god this Company is a joke!!!!! Stay away.....they take your money in a flash but then when the services don't work and u call and cancel within their time frame you have to wait I have been waiting since March it's now June 9th every time I call they say the same thing it's being reviewed ( by who) I can't talk to a supervisor or the accounting dept said per person and he hung up on me 2xs and said I clicked over ***!!!!!! I will get my... Read more

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